Howling Cat Shop is a small Danish underground distribution business started in September 2023. From time to time, we will also create merchandise of various kinds in collaboration with the artists involved. Yet our mission is not only to sell our own products but also whatever comes our way and seems worthy of distribution. If you sign up for our newsletter, you’ll always be informed when new items are added. This can be especially valuable, as we mostly deal in limited quantities. Don’t worry, we won’t flood your inbox. We’ll only reach out occasionally when there’s something exciting to share. If you have any questions, please feel free to contact us through the contact form on this website.
SHIPPING & PAYMENT:
DENMARK/NORWAY/SWEDEN/FINLAND/GREENLAND:
MOBILEPAY: If you would like to pay with MobilePay, please send us a message with the items you want, along with your name, address, email, and phone number. We will then send you an invoice to your phone. Once you have received the invoice, you have 24 hours to complete the payment. If payment is not received within that time, your order will be cancelled, and further requests from you will be ignored. MobilePay will be added as a payment option in the webshop as soon as we get it working, but for now we unfortunately have to handle it this way.
DENMARK:
We primarily ship with PostNord. In rare cases, we may use DAO if shipping costs exceed the initially calculated amount and an alternative offers a better solution.
EU:
We primarily ship with PostNord. In rare cases, we may use other carriers if shipping costs exceed the initially calculated amount and an alternative offers a better solution.
REST OF THE WORLD:
We primarily ship with PostNord. In rare cases, we may use other carriers if shipping costs exceed the initially calculated amount and an alternative offers a better solution. Please note: we cannot ship to the US at this time.
If you believe the shipping cost for your order is incorrect, feel free to contact us via the contact form, and we will double-check it for you.
– The HCS Team
Terms and Conditions
1. Parties These terms and conditions apply to purchases made from:
When you shop at Howling Cat Shop, you enter into an agreement with us as a company.
2. Payment All prices are stated in Danish kroner (DKK) and include VAT unless otherwise stated. The currency converter is merely meant as a guideline. We accept payment by, for example, Visa, Mastercard, PayPal, and MobilePay etc.
3. Delivery We deliver to Denmark and the rest of the world, with the exception of the USA. We normally aim to ship your order within 24 hours. After that, the delivery time depends on the postal service handling your package. Goods are sent with, for example, PostNord or DAO to the delivery address you provide when placing your order. If your package is delivered to a parcel shop and is not collected within the deadline and is therefore returned to us, return shipping will be charged if the order is to be re-sent. It is also possible to collect orders from our physical shop in Guderup (Nordborg) by prior arrangement and thus save on shipping costs.
4. Right of Withdrawal As a consumer, you have a 14-day right of withdrawal from the day you receive your item. If you wish to cancel your purchase, you must notify us by e-mail at howlingcat666@hotmail.com within the withdrawal period. You then have 14 days to return the item. The right of withdrawal does not apply to goods made to your specifications or clearly personalized items.
5. Returns The item must be returned in essentially the same condition and quantity as when you received it. You are responsible for the return shipping costs. Once we have received and approved the returned item, we will refund the purchase amount to the same payment method used for the purchase.
6. Complaints and Claims You have up to 24 months to complain about defects under the Danish Sale of Goods Act, provided you report the issue within a reasonable time after discovering it. If there are defects or faults with the item, please contact us as soon as possible at howlingcat666@hotmail.com. We will then find a solution.
7. Dispute Resolution If we cannot reach an agreement, you can submit a complaint to Nævnenes Hus. You can also use the EU Commission’s online dispute resolution portal: https://ec.europa.eu/odr
